UMC Receives Women’s Choice Award® 2021 as One of America’s Top 100 Hospitals for Patient Experience | KLBK | KAMC

(Photo provided by UMC Health System)

LUBBOCK, Texas (PRESS RELEASE) – The following is a press release from UMC Health System:

Just in time for Women’s Health Week, UMC was named one of America’s Top 100 Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted reference source for the best healthcare. The award means that UMC Health System was ranked among the top 100 hospitals of similar size based on the number of beds. UMC was # 29 in the plus size category.

Today’s patients are more involved in their care and demand a greater experience throughout their care journey, leading healthcare providers to find ways to focus more on the patient to respond to these requests.

According to a investigation of healthcare consumers, 82% of consumers would switch healthcare providers after a bad experience. And 86% of women would travel up to 50 miles to a hospital that was considered the best inpatient experience.

“Choosing a hospital is a critical decision, especially for women, who make over 80% of healthcare decisions, and providing them with a great experience throughout their patient journey is one solution. win-win for all parties involved, ”said Delia Passi, Founder and CEO of the Women’s Choice Award. “Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and better outcomes. To help women simplify their choices, the Top 100 Hospitals for Patient Experience are recognized for excelling in patient willingness to recommend, as well as communications with physicians, staff support, cleanliness, provision of recovery information, explanation of medications, communication by nurses, and quietness of the room at night.

UMC is one of 400 award recipients representing hospitals that have met the highest standards for patient experience in the United States with the Women’s Choice Award.

“The patient experience has a direct impact on patient loyalty,” said Aaron Davis, director of experience at UMC Health System. “For UMC, this is one of the many qualities that sets us apart from other healthcare providers at local and national level. We are honored to receive this award because it validates our culture, employee engagement and quality of care. We appreciate our caregivers for their efforts and thank our community for choosing our healthcare system.

The Women’s Choice Award collects data for the following HCAHPS survey metrics and uses a weighted average to recognize top hospitals for patient experience:

• Effective communication with nurses and doctors
• Responsiveness to requests for assistance
• Provide information on the patient’s recovery
• Explanation of the drugs before being administered
• Cleanliness of the bathroom and the bedroom
• the tranquility of the room at night
• Assessment of patient recommendations

For more information on America’s Top 100 Hospitals for Patient Experience, please visit

About UMC Health System
UMC Health System is made up of more than 4,600 team members who have made our organization “One of the Best Companies to Work for in Texas®” by Texas Monthly. With medical staff, volunteers and leaders, we share a strong commitment to our patients – Our passion is you! Why choose UMC? Because we teach the leaders of tomorrow while providing a culture of service today.

(UMC Health System press release)

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